Deliver & Shipping
CONDITIONS OF SALE
All orders will be processed and dispatched upon receipt of payment.
CHANGES TO ORDERS
Once an order has been placed, we are not able to add to it or combine it with another order. The only change we can do for you is correct spelling mistakes in the delivery address, or cancel it completely provided it has not been dispatched.
DISPATCH OF ORDERS
– Naturally Twisted Sisters, Inc. products are very often made to order (they are fresh and handmade after all!). Please allow up to 4 working days for your order to be processed and dispatched.
If you have ordered products that are in stock or already made, your order will be processed and dispatched within 2 working days.
Orders placed over the weekend will be processed on Monday or if you happen to order over a bank holiday, your order will be processed on the first working day, usually a Tuesday.
We do our utmost best to dispatch all orders within 1-2 working days – using either U.S. Post Office (smaller orders) or UPS (larger orders), and in most cases orders are delivered within 2-3 working days. However, please note that we are not able to guarantee delivery times/dates and accept no responsibility for loss resulting from delivery delays.
The majority of orders are delivered within 2-3 working days; however, occasionally there may be a delay which is out of our control. If you have not received your order within 5 working days, we recommend that you check with your neighbors and in the usual places your postman leaves parcels for you (sheds, behind bins etc.) and also visit your local US Post Office/ UPS in person to check whether they are holding a parcel for you, even if no notification card has been left to advise of an attempted delivery. 99.9% of delayed orders are at their local US Post Office/ UPS awaiting collection by the customer. If not collected by the customer within 3 weeks, parcels are usually returned to us. Please read section ‘UNDELIVERED/RETURNED PACKAGES’
By ordering from our website the customer accepts that we do use the services of local US Post Office/ UPS, which sometimes will require you to collect your parcel from the USPost Office or the UPS office.
Please note we cannot re-send items or issue refunds for lost parcels until at least 15 working days after placing your order have passed. We do not accept responsibility for loss or any other consequence caused by delivery delays.